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Sally and Kirk are at odds over the details of a business contract. Neither of them wants to go to court, but they both refus
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Answer #1

Most appropriate response: (a) Legally binding arbitration

Justification:
The meaning of arbitration is to settle a dispute between parties in such a fashion that, all parties involved are satisfied with the resolution settlement.
A legally binding Arbitration is a procedure in which a dispute is submitted to one or more arbitrators who make a binding decision on the dispute instead of going to court.

Ruling out of other options:
(b) Negotiation: This is not legally binding. Moreover, negotiations are not performed by dispute resolution professionals
(c) Non-binding arbitration: As the name itself suggests, it is not binding.Therefore, the parties cannot be forced to the resolution (as is required by the question)
(d) Legally binding mediation: There is no concept such a Legally binding mediation. For a mediation to be legally bound, the same has to be submitted to a court of law, which again can be disputed by attorneys, and then the court issues a verdict, which is then legally binding. This procedure is long, and involves going to court. defeating the purpose of the question.

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