Question

CRITICAL THINKING EXERCISE 4.4 ionist today asking for a copy of her Sandra Trotter presents to the receptionist today asking for a co immunization records. Upon investigation, the receptionist finds that been 7 years since Ms. Trotter has been seen by any of the physicians in the practice. Inactive and closed records are stored at a separate location and can take up to 2 weeks to get out of storage. How can the receptionist explain this delay to Ms. Trotter, who is insisting that she leave with her records?

Answer 1

Answer: According to HIPAA, patient can avail their health records. Receptionist should explain the procedure to the patient as it has been 7 years since she met any health care professional. So, this need to be informed to the patient to understand the need of process. Receptionist should request the client to co- operate with them and hence contact them after 2 weeks.