Question

Task 2- SCENARIO

Staff need to have awareness of their own goal and must evaluate own area of work to determine scope of compliance requirements and possible strategies to deal with different ethical issues. Below are the three different ethical situations provided, which you are required to analyse and develop a strategic response to manage the situation where legal or ethical requirements have been breached.

1. You overhear a receptionist releasing an address and contact details of patient X to patient B, who claims to be an old friend of patient X but has lost the new contact number of Patient X.

2. You saw a staff member getting agitated and verbally abusing a young client from diverse culture.

3. Two staff members are gossiping about the behaviour of a client. They are laughing about their behaviour and medical problems. One of the staff members involved has no responsibility of the treatment of the client.

Answer 1

Health insurance portability and accountability act ( HIPPA ) is a set of standards framed to protect patients electronic Heath information . All health care workers including doctors,nurses must be aware of HIPPA violation.

Every health care worker should be accountable and responsible to safeguard patients information. In first scenario receptionist breeches the HIPPA standards that states sharing a patient information with out patient consent is considered as offence. The punishment may ranges from penalty/ fine .

Abusing patient verbally based on cultural diversity is unlawful. As per Equality act discrimination in health care services is a punishable crime. In this scenario staff member who got agitated and verbally abusing young client from diverse culture must give a warning to stop unlawful act as it is punishable.

Gossiping is an unethical act. In this scenario two staff members gossiping about a client behavior was violating HIPAA standards and are at a risk of fine and penalty. Gossip in health care sector develop a sense of untrustworthy relationship between patient and nurses. Lack of respect and trust will end up with broken relations and lack of trust.