Question

4. Your patient, Sharon, has never collec As you describe the procedure, her fac aloof. What are the possible reasons to support the patient's understanding of the is never collected a clean-catch midstream urine specimen before. the possible reasons for her response? How do you adjust your behavior ents understanding of the procedure? How do you demonstrate to change, and she becomes empathy to this patient?

Answer 1

Question no 1) possible reasons for Sharon's facial expressions

• might be ashamed to clean the area
• Might be afraid whether urine drops might fall on her hand
• Afraid of germs entering into her hands
• No prior experience
• Ashamed of doing the procedure
• Not knowing the importance of the procedure where least amount of germ contamination of urine occur
• Comming to a new hospital atmosphere
• Meeting new staff nurses
• Fear of unknown

Question no 2)

Adjustment of my behaviour by

1. Establish a relationship because after few minutes of communication it would be difficult to explain such procedure
2. Improve the patient and caregiver knowledge base. Much of patient behavior is driven by fear of doing the procedure
3. Utilizing digital health technology toolsti explain how clean catch midstream urine is to be collected.
4. Providing incentives to the cclien
5. Involve the caregiver in the procedure

Question no 3) empathy to patients

• Listening to the patient calmly can build up empathy
• Keeping away prejudices
• Keeping away stereotyping
• Making eye contact help in developing empathy
• Check for non verbal ques of communication like biting nails the provide psychological support to the patient
• Showing our support help in building empathy
• Procedure should be explained peacefully
• Demonstration should be conducted if needed

THANK YOU