Question

• What prevents health care from having the same customer satisfaction as Amazon?
• What prevents health care employees from having the same satisfaction as Google employees?
• What are the leadership skills or attributes necessary to accomplish these objectives?

Provide references, please

Answer 1

What prevents health care from having the same customer satisfaction as Amazon?

Amazon is the number one of meeting consumer satisfaction in the U.S. Amazon uses digitalized experience in getting of consumer satisfaction to compete with other industries. Health care is not as same where consumers move towards better services. health care Organization must not utilize of patient satisfaction as loyalty. Amazon digital experience must bring the new consumers, but Health care system has to create a strategy to meet the consumer expectation, experience, and personalization. User Experience, Power of personalization helps the Amazon to get consumer satisfaction, whereas in health care organization must have to prove its value through its functions, research, and patient satisfaction. The expectation of consumer is totally different in the healthcare sector when compared to industries like Amazon.

What prevents health care employees from having the same satisfaction as Google employees?

Work of employees in Google is not the same as in health care employees. Google employees have luxurious work environment. But the health care employees face some unique challenges in their everyday work. They have to work in a high stressed environment and to fulfill their responsibilities and duties with the utmost care. Health care employees have to work with humanity and sacrificing mind and to be connected with people of different needs.

What are the leadership skills or attributes necessary to accomplish these objectives?

• The Leader should measure the Organization culture and the level of engagement.
• The Leader should take a decision on the work environment.
• The Leader should act as a liaison between the employees and the consumer.
• The Leader must able to design a plan to meet consumer satisfaction.