Question

a 17yo boy has arrived for a follow up appointment with the urologist in your practice. the boy is here to receive the results of tests he has undergone to rule out testicular cancer. the by is clearly ridden with anxiety and unable to interact with anyone in the practice without burst in tears. briefly explain the appropriate way to manage this anxious patient. page 81 - communication skills for the healthcare professional.

Answer 1

Ans) Communication skills: The ability to convey information to another effectively and efficiently. Managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit.

- Appreciate how anxiety provoking it is for patients to be in the hospital.

- Start with the concerns of the patient and family.

- Find a private place to talk.

- Give whatever choices you can to the patient.

- Choose your words carefully.

- Consider your nonverbal language.

- Educate the patient about their disease/ procedure.
- Extend the education and communication to the family members.
- Be calm.
- Practice compassion and empathy.
- Look professional.