Question

Write a 175- to 265-word response to the following:

Review the following scenario:

XYZ Health Department provides services to county residents. Budget cuts have forced the department to cut back on some services and lay off several staff members, increasing the workload of other staff. Morale among staff has declined, and county residents have complained that they are not treated with dignity and respect and are not receiving high-quality care and service.

Discuss the following with the class, providing specific examples to support your answers:

• What strategies can XYZ Health Department implement to provide high-quality care and services to the county residents and to help increase customer satisfaction?
• How can these strategies help minimize risk and improve quality?

Answer 1

Answer:The healthcare organization needs to implement some of the strategies to provide high quality of care and services such as:

• As there is low availability of staff, the healthcare organization can reduce the workload on the staff by making smaller shifts.
• The less working hours and then shift change can provide relaxation to the healthcare professionals.
• This will lead enhanced quality of care provided to the patients.
• For reduced work load , systematic approach should be done.
• This will decrease in the risk of overload as well as developed the pathway to increase quality of care.