Question

9.5 Evaluating Routine Directions Messages (LO 9.3) A. Compare Bryan's less effective and more effective messages giving directions for how to arrange company travel (see Fig- ures 9.6 and 9.7). Identify the ways in which he improved the message. B. How do you think the more effective message will impact C. How do you think the more effective message will impact D. What two changes could you make to improve the more effec- work outcomes? workplace relationships? tive example?

Answer 1

A) Bryan has improved upon the message as per below.

1 First Bryan has explained to John for how to access the Travel section on HR intranet portal and there he can find all the policies and form and from there he can find T/A(Travel Authorization) under given link.

2 Travel agency name-Dawson Travel is advised to John

3 It is clearly advised that expenses related to airfare, accommodation and car rentals will directly be billed to Smith & Smith by travel agency.

4 It is also advised to John that he should book airline right away and to choose the airline with which he has frequent flier miles points and if he books within two weeks of travel then he should book ticket with discounted airline.

5 It is advised to John to read the company policies in order to know which incidental expenses are covered and how much daily stipend will be.

6 John has also been advised if he needs any help in filling up the T/A form then he can contact HR and when T/A form is duly filled in then he can inform Bryan about the same and Bryan will sign the same immediately.

B) More effective message will impact work outcome positively, first it will give all the information needed to access, fill up and supervisor approval and who is the travel agency and how to book and plan the travel and what will get reimbursed and what will be covered under incidental expenses and what is the daily stipend and this will help employee and his supervisor to make work-life balance of an employee without affecting the work requirement of the company and also this policy will retain the employee to work for the longer period with the company which will impact work outcome positively and same will be beneficial both for the employee and the company.

C) More effective message will impact workplace relationships positively because it will put positive impression on the employee about company's HR policies and how company treats its employees and this will result into a positive workplace relationships between company its employees and between its employees.

D) First- I will ask employees to use travel cards(given by company) to use for any incidental expenses in order to save them the hard cash which they have but subject to limits set by company on per day basis and as per designation/level of the employee.

Second: I will arrange travel insurance for the employees who are going for travel in order to save employee and company for any un-wanted incident and its associated expenses, i.e. Theft, Fire, air-travel related incident, etc.