Question

5. A rising pitch during the course of a message is associated with questions and can often be perceived as reflecting uncertainty. a. True b. False 6. The rate at which a salesperson speaks has no effect on how a customer perceives him or her. a. True b. False 7. A sales discussion or presentation that is not sequenced in a logical order runs the risk of being inefficient and ineffective. a. True b. False 8. Sales aids such as samples, brochures, graphs, and comparative charts should not be left with a buyer after sales communication. a. True b. False

Answer 1

5) True, rising pitch during the course of a message is often associated with questions and can be perceived as reflecting uncertainty . This is also called as upspeak where the speaker raises his pitch while speaking.

6) False , alot is dependent on on the rate at which a person speaks towards how customer perceives him. For instance if a person speaks at a faster rate there might be a case whether customer misunderstands his words.

7) True , always sales presentation should be in a logical order so that it is easy to present for the salesman as well as easy to understand for the customer. Inefficiency and ineffectiveness can increase in opposite situation.

8) False , samples brochures graphs and charts are such aids which can be helpful to the buyer after the sales communication for his future reference.