Question

There are a number of strategies for monitoring the progress in achieving product and/ or services targets and standards. Which strategies do you consider to be the most useful? why?
Your response should include a number of pros and cons of the monitoring process

Answer 1

Question:

A number of strategies for monitoring the progress in achieving product and/or service targets and standards have been discussed in the text. Which of these strategies do you consider to be the most useful? Why?

Answer:

In our business we utilize following documents and processes towards achieving service targets and standards:-

1. Trainer details. This document provides trainer with detailed information about their training course (time, date, site contact, venue address, number of participants, special notes, etc)-

2. Course confirmation forms. This document provides clients with a summary of the training program booked and gives them an opportunity to confirm details of the service booked.-

3. Continuous improvement form. This document is used by the trainers to jot down any ideas, strategies, anomalies, missing information, etc and report back to the quality assurance team so that it can be taken care of.

4. Develop a questionnaire that could be used to obtain customer feedback to improve the provision of products and/or services.

5. Customer Service Survey :

Dear Customer,Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your coments will enable us to see how we're doing overall and find out how we can improve.

Customer Service Survey
	Excellent	Good	Average	Fair	Bad
Staff was available in a timely manner.    Staff greeted you and offered to help you. Staff was friendly and cheerful throughout Staff answered your questions.      Staff showed knowledge of the products/services.      Staff offered pertinent advice.      Staff was courteous throughout.      Overall, how would you rate our customer service?      Open Ended Questions What did you like best about our customer service? How could we improve our customer service? Is there a staff person you would like to commend?
Name:                                                 Reason:

6. Explain the link between resource procurement and creating quality product for customers and explain how resource management is related to quality management and to continuous improvement. You might need to carry out your own research to complete this activity. Resource inputs are provided by internal and external suppliers. To achieve smooth and effective operations which produce products/ services that meet customer needs, both internal and external supplies need to consistently meet quality, time and cost requirements. By building good relationships with everyone in the supplier-operations-customer chain, processes will operate smoothly and meet the organization’s expected standards; the development, procurement and use of resources will provide quality products and /or services to customers.