Why is it important for the nurse to be self-aware when dealing with angry clients?
Ans.
Self-awareness is a process of objective examination of oneself and is one of the important components in nurse-client relationship. ... It is important for nurses to know themselves well and it ultimately helps them to build a therapeutic environment of caring and healing.
The nurse-client relationship is composed of several elements.
therapeutic relationship with the patient, which includes effective communication and information-sharing, will assist the nurse in understanding the patient's preferences regarding their environment, enabling them to feel safe and to trust in the care being provided.
Why is it important for the nurse to be self-aware when dealing with angry clients?
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Question 2/8 Rate the effectiveness of this action for dealing with an angry patient/customer who has come to you with a complaint. Outlining reasons why the patient/customer's concern was not justified. Very Ineffective Somewhat Ineffective Neither Effective nor Ineffective Somewhat Effective Very Effective Return to Previous Question