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importance of focusing on the customer and their requirements as a foundation for performance improvement...

importance of focusing on the customer and their requirements as a foundation for performance improvement...

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If one is to improve performance then they should focus on the outcome of their work.If the performance of a business is to be improved then it should focus on the customer needs.The customers review is to be considered and the needed changes should be done.And they should be asked if the outcome is meeting their requests.And process monitoring should always be ongoing because performing improvement can always change because needs and requirements are changing always.

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