Question

In assessing customer service, Metropolitan Hospital wants to find out how their patients feel about wait times in the reception area. They follow a three-step process: Step 1-Conduct a Patient Satisfaction Survey, Step 2-Tally wait times for 3 weeks (finding that wait times are 10 minutes or less except Mondays and Thursdays due to walk-ins), and Step 3- Have team meetings to review the data in which they decide to leave more time for walk-ins on Mondays and Thursdays. Which of these steps was an example of the concept of Assessment? Step 1 Step 2 Step 3 All of the above.

Answer 1

Answer: All of the above.

The concept of Assessment includes the gathering of information, analyzing, evaluating all the data obtained. In the above example, it includes all the methods of assessment as conducting patient satisfaction survey and then evaluating and comparing the time and hence improving the service by enhancing the time for walk in.