Question

Not My Job Barbara Gonzales is a special procedures nurse at a medium-sized community hospital. She enjoys her position as it allows her to spend additional time with the patients who have come in for cardiac stress tests. In fact, she enjoys almost all aspects of her job with the exception of dealing with Dr. Jones, who is invariably late for procedure appointments. Barbara understands that physicians have full schedules and often must take additional time with some patients, which makes them late for all other appointments that day. However, in this case, it is not a professional issue that is causing the problem but rather a personal one. It is widely known among the staff that he is having an affair with a nurse from the critical care unit and spends time talking with the nurse while on the job. Barbara does not care who Dr. Jones is having an affair with and feels it is not her business to judge. However, she resents being brought into the matter, as the doctor has directed her to tell his waiting patients that he is being held up in an emergency. 1. Is Nurse Gonzales making a big deal over a small matter? 2. Does she have a duty to cover for her colleague? 3. How would you address this issue? 4. What best serves the patients?

Answer 1

Q. No. 1. Answer :

It's not a small matter, unnecessary if we will tell to patient is to wait means they can not bare, because some patients may need emergency care.

So during the emergency time if we will tell them to wait, no one will listen, it may leads to badname to the hospital and customers also may decreases to come to hospital.

So it's one of the big deal only for MS. Gonzales.

Q. No. 2. Answer :

No, she does not have duty to cover for her colleague. Even though she does not have duty of her colleague, the patients may not suffer, so she should be provide care to the patients.

Q. No. 3. Answer :

* first we should tell the issues what occurs due to delaying of procedure,

* if that doctor will not listen the word's, next immediately inform to the higher authority regarding to the problem.

* and they will take correct decision to wards doctor.

Q. No. 4. Answer :

Best serves to the patients.

* Empathy and enthusiasm must be there to wards to the clients.

* timely care should be provide.

* thankful attitude should be there.

* give respect to the patients.

* provide quality of care.

* hospitality or we feeling must be there in hospital.