Question

Memorial Hermann Sugar Land Hospital: 2016 Malcolm Baldrige National Quality Award Winner

1. What are the key factors in Hermann Sugar Land Hospital's successful approach to motivation?

2. Do you see any weaknesses in the Hermann Sugar Land Hospital approach?

3. Can the Hermann Sugar Land Hospital approach be replicated in other health care organizations?

4. What are some important barriers and facilitators to using the Hermann Sugar Land Hospital approach?

Answer 1

1.The key factors in Hermann Sugar Land hospital are

• It is an AA rated not for profit healthcare sector
• Has nearly 20 associated care centres working to meet the health needs of people in the surrounding
• The staffs treat the patient with utmost responsibility,care and compassion
• The have recorded the zero never events in the hospital like
  • pressure ulcer,
  • blood transfusion reaction,
  • Ventilator associated pneumonia
  • death from low mortality disease condition
  • Reduced the number of hospital re-admissiom case compared to other hospital in the country
• The others being
  • Computerised physician order entry
  • Decreasing the number of medication error
  • Faster radiology and lab results for early diagnosis and treatment

2.Some of the weakness in the approach are

• More technical reducing the professional relationships with the colleagues and patients
• Computerised physician order entry, in case of any queries the nurses and other teams has to get it clarified only in a systematic way which at times may be time consuming, if not replied promptly
• Lack of services in women's health,ortho ad gynaec cases

3.Yes,it can be replicated in the other hospital too because of its success rate and reduced number of medical cost and care unnecessarily and improved quality of care.

4.Some of the barriers and facilitators to use this hospital approach are

• Training and up-to-date knowledge to be provided in the healthcare
• Financial status to implement
• Training on te technology usage can be time consuming and needs ample training for successful implementation