Question

Watch The Angry Patient video and answer the following questions: (5 Points)

What is the correct way to manage an angry patient? 

How would you handle the situation that was presented in the video?

Watch the Getting along with Coworkers video and then answer the following question: (5 Points)

What do you think about Rita’s attitude? Was it professional? Explain why.

Watch the Aural Temperature video and answer the following questions: (5 Points)

Explain how you would take the aural temperature of a three-year-old child.

Once you took the temperature, the result was 100.5 degrees Fahrenheit.

What is the correct way to document the results?

Are these results within normal limits?

Watch the Axillary Temperature video and answer the following questions: (5 Points)

When is this method recommended? Is it accurate?

What would you do if the patient presents diaphoresis in the axillary area?

What is the correct way to document the results if you obtained a temperature of 99.4 degrees Fahrenheit? 

Watch the Blood Pressure Measurements video and answer the following questions: (10 Points)

What is the importance of taking reliable blood pressure measurements?

What is the normal blood pressure reading?

What is the proper way of obtaining an accurate (indirect) blood pressure reading?

What is the patient’s correct position?

Describe phase I, II, III, IV, and V sounds (Korotkoff sounds).

As shown in the video, what were the results of the patient’s first blood pressure reading?

Watch the Rectal Temperature video and answer the following questions: (5 Points)

Is the rectal temperature method accurate?

What are the supplies needed to take a rectal temperature measurement?

Is this a method that we can use with infants?

What is the correct way to position the patient?

What is the correct way to document the results if you obtained a temperature of 100.1 degrees Fahrenheit? 

Watch the video Vital Signs and answer the following questions: (20 Points)

What was Anita’s chief complaint?

The medical assistant obtained the patient’s weight without shoes, is this correct? What was Anita’s weight?

According to the medical assistant, smoking can affect the oral temperature. Why?

What is the correct area in the mouth to place the thermometer? 

What is the systolic pressure? What is the diastolic pressure? 

What was Anita's final BP result? Was it within normal limits? 

When taking the pulse rate, which artery did the medical assistant use? For how long is she supposed to take the pulse rate? 

What is the best way to obtain the respiratory rate?

Find two volunteers and take their pulse rate and respiratory rate. Document the results.

Pulse rate

Patient #1: 

Patient #2:

Respiratory rate

Patient #1: 

Patient #2:

Watch the video Blood Pressure Measurements and answer the following questions: (30 Points)

Explain the process of taking blood pressure. 

What does the systolic and diastolic numbers represent in a blood pressure reading?

   

Answer 1

1Q).

Communicating with angry callers over telephone: Angry callers should be handled calm and must offer help. The concerns of the callers must be considered seriously and active listening is important. The callers must be allowed to express all of their concerns and the medical staff should not react with a harsh voice. They must try to use a low voice than the caller and arguments must be avoided in any case.

Live communication with angry patients: If the patient responds in an aggressive manner during the therapeutic interaction, health provider can follow the below steps:

1. Calm the patient with soothing tone of voice
2. Show empathy and positive attitude
3. Remove the dangerous items in the surroundings
4. Show the concern for well being for the patient
5. Create a safe space with the patient
6. Request the help of other staff as needed
7. Involve a family member or care provider if available