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10. During a PI team meeting, the leader asked members of the team to provide ideas on how to reduce the coding backlog. Each
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10. Unstructured brainstorming is the PI tool used in this scenario by taking the ideas of the team and recording the ideas by the team leader on the whiteboard. Option d is the correct answer.

11. Nominal group technique is used by the team leader by ranking and prioritizing the ideas generated in brainstorming. Option d is the correct answer.

12. Procedure performance and patient monitoring with positive or negative outcome percentage are known as a process measure. Option c is the correct answer.

13. Example of outcome measure is by collecting the incidence of workplace violence for risk management. Option a is the correct answer.

14. Process measures are used to improve care and reduce hospital readmission. Option c is the correct answer.

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