Question

36 References Review Questions 1. Compare and contrast the use of Six Sigma, Lean, and HRO concepts with regard to quality in healthcare. 2. A healthcare organization is investigating the organization's compliance with the postprocedure patient education process. A performance measure will be used to assist this organization in this inves tigation. Write this performance measure. 3. Community Hospital is concerned about their readmission rate for congestive heart failure patients in the last quarter. Which of the following methods would Community Hospital use to determine if theit rate of readmissions is in line with similar size hospitals? a. Write a performance measure b. Perform benchmarking c. Identify an improvement opportunity d. Create a data measure 4. Describe the dependencies and relationships between organization-wide and team-based performance improvement activities. 5. A team may redesign a process or product if: a. Measurement indicates there is room for further improvement b. New board members are appointed c. The team adds a new member d. Data cannot be collected on the process

Answer 1

Q. No. 1. Answer :

* Six stigma it is used for Root cause analysis.

It includes 5 why's those are

1. Define,

2. Measure,

3. Analyze,

4. Improve,

5. And Control.

Use :

It is one of the most important components of all continuous improvement methodologies.

Mainly used in root cause analysis.

In these we will identify the cause of the problem, and take steps to eliminate that cause of problems, so that we will not get again that problem and we can go into next step in the process.

It mainly focuses on eliminating the defects.

* Lean process is a daily mindset and practice and through this deliver the organizations what they promised to the people.

it is minimizing the waste with in the organization.

* HRO : High reliability organizations :

It provides scientifically sound and feasible measures patient safety from any hazards.

These are the use of six stigma, lean, HRO, concepts with regards to quality in health care.

Q. No. 3. Answer : is " b ".

That is perform " Benchmarking ".

Because benchmarking is a process , measuring the performance of an organization services, and, products and health care against those of an another organizations services.

So it is to identify internal opportunities for improvement of an organization.

So the answer is " b ".

Q. No. 4. Answer :

Dependence and relationships in between organizations wide and team based performance improvement activities :

* In organization wide there is a more dependence on higherarchy people, and the relationships also not that much good.

* In team based performance improvement activities done by team people, independently because they may get good name or incentives or good benefits.

Q. No. 5. Answer : is " a ".

That is measurement indicates there is room for further improvement.

In Root cause analysis they will select the problem and identify the root cause for that problem and get solutions by IT operation.

So by doing measurement they will redesign the process.

So the answer is " a ".