Question

d. Both A and B 24. The statistical data of a populations are called a. numbers. b. perceptions. c. demographics d. phonetics. 25. The way to organize appointment scheduling so that it best supports the success of the practice is to a schedule as many patients as possible throughout the entire day. b. allow frequent rest breaks. e include a lot of time for the physician's administrative activities d. consider the preferences of the physician 26. The principal advantage of using the wave method when designing the scheduling process is that it a allows flexibility to accommodate the unpredictable. b. gives priority to established patients. c. provides more breaks for staff members d. enables the physician to see more patients each day. 27. An effective way to deal with patients who are always late for appointments is to a refuse to schedule them after this happens several times. b. have them wait until it is convenient for the physician. c. advise them that they disrupt the office schedule. d. give them the last appointment of the day. 28. Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment? To bill the patient for the time b. To keep count of the number of no-shows for a possible drop in the future c. To provide the medical assistant with a reminder to call and reschedule d. To be prepared for future legal consequences regarding the patient's care 39. When informing patients that you must postpone their appointments because of the absence of the provider, it is good practice to a give them the option of secing another provider. b. explain exactly why the provider cannot see them. c. offer them priority over patients already scheduled in the future. d. be extremely apologetic about the inconvenience. 30. A matrix in the schedule a prevents overcrowding. b. prevents booking of patients during meetings and hospital rounds. c. is used only in large ollices. d. is done at the end of the day. 31. The appointment setting method by which a patient logs on to the internet and views a facility's schedule to set his or her own appointment is called a. flexible office hours.

Answer 1

24. The statistical data of a population are called demographics. They are used to study several parameters which include growth or decline. Option c is the correct answer.

25. The way to organize appointment scheduling for the success of the practice is to consider the preferences of the physician. Option d is the correct answer.

26. The principle advantage of using the wave method when designing the scheduling process allows flexibility to accommodate the unpredictable. Option a is the correct answer. If two patients are scheduled at the beginning of an hour and if one gets lates the first come first serve method can be used to treat the patients.

27. An effective way to deal with patients who are always late for the appointments is to give them the last appointment of the day. Option d is the correct answer.