Question

362 Chant Chapter 20 Telephone Techniques and scheduling ts is using an ovotes two afternoons An obstetrician who de 8. The medical assistant may help an angry caller to calm down by: a. getting angry in return b. Speaking in a lower tone of voice c. referring the situation to the office man- ager immediately d. calling the provider into the situation a week to seeing pregnant patients is using appointment scheduling method called: a. wave scheduling b. advance booking c grouping procedures d. modified wave scheduling 6. Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment? a. to bill the patient for the time b. to keep count of the number of no-shows for a possible drop in the future c. to be prepared for future legal conse- quences regarding the patient's care d.. to provide the medical assistant with a reminder to call and reschedule 9. Which type of scheduling is an attempt to cre ate short-term flexibility within each hour? a. time-specified scheduling b. wave scheduling c. stream scheduling d. modified-wave scheduling minutes 10. All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than should be explained. a. 15 b. 20 c. 30 d. No explanation is necessary. 7. What is the appointment setting method by which a patient uses the Internet log into a facility's schedule to set his or her own appointment? a. flexible office hours b. self-scheduling c grouping procedures d. advance booking

Answer 1

Answer 5) option b) is correct. He can only manage the angry caller by a soothing tone of his voice.

Answer 6) option d) is correct. Notes are important for making reminder calls and rescheduling the appointment because providing care to patient is major goal.

Answer 7) option d) is correct. Making appointment on Internet to fit his schedule is known as advance booking.

Answer 8) option c) is correct. Grouping or clustering method is used by physicians when similar type of patients are seen in a block of time or particular days in a week.

Answer 9) option d) is correct. This is because the time taking procedures can be given time early in the hour and shorter procedure is given later hour which maintains the short term flexibility within each hour.

Answer 10) option c) is correct. Any delay longer than half an hour must be explained with professionalism.