Question

Word Pool Group C 21. An unespected event that throws a plan into disorder an progress notes interruption that prevents a system or process from continuing as notice of privacy practices usual or as expected 22 A process required by some insurance carriers in which the NPP) provider obtains permission to perforn certain procedures or services or refers a patient to a specialist 23. A means of achieving a particular end, as in a situation requiringestablished patient no-show ungency or cautionn expediency 24. Documentation in the medical record to track the patient's condition and progress 25 A patient who has been treated by the healthcare provider within the past 3 years 26. When a patient fails to keep an appointment without giving advance notice 27 A written document describing the healthcare facility's privacy practices 28. The process of determining if a procedure or service is covered by the insurance plan and what the reimbursement is for that procedure or service 29. A system for the healthcare facility, it means determining the severity of illness that patients that severity experience and prioritizing appointments based on 30. A type of software that allows the user to enter demographic information, schedule appointments, maintain lists of insurance payers, perform billing tasks, and generate reports REVIEW OF CONCEPTS Ansiwer the following questions. Write your answer on the line or in the space provided. A. Telephone Techniques 1. Give an example of when the following telephone features would be used. a. Speakerphone: b. Conference calls

Answer 1

Review of concepts

A. Telephone techniques :

Q. No. 1. a) Answer :

Speaker phone : speaker phone is one of the microphone, this is used to listen clearly, what the others are telling in the phone, the out put voice we can hear clearly by speaker phone.

For example if we are not having clarity in the voice of other people in the cal we can on the speaker to listen clearly.

b) answer :

Conference call :

Conference call is one of the telephone technique to communicate each other that is more than two to three members at a one connection cal, from different places.

Through these call all can talk together and they can share their ideas and views ect. And they can clarify the doubts also.

Ex: conference call among para medical staff from different hospitals.

c) answer :

Voice mail :

It also one of the telephone technique, in which we can send the voice message to the another persons or peoples later they can listen this massage.

Ex: if any person is not having a signal to call we can send voice mail.

d) answer :

Call forwarding :

It is one of the telephonic feature, and telephone switching system,

In which redirect a telephone call to another direction or destination.

Ex: from mobile where the desired called party people is available.

e) answer :

Intercom :

It is a standard alone door communication phone system which is used in a building and small connection buildings.

These are functioning independently on the public telephone system.

Q. No. 2. Answer :

Three things involved in the active listening are

* keeping concentration or paying attention,

* maintaining eye to eye contact if the person is In front of us.

* providing feedback.

* responding appropriately to the question,

* differ judgement.

Q. No. 3. Answer :

If we are speaking clearly and distinctly, we are using a good verbal communication techniques.

Q. No. 4. Answer :

The technical words , and the medical terminology , or medical language abbreviations can make things more difficult for patients to under.