Question

Introduction:

This simulation exercise was designed with the goal of providing the opportunity to use your knowledge and skills in solving an ethical dilemma related to a product defect. The simulation centers on a garden tiller that has a safety protection guard that is difficult to reattach after cleaning. There have been incidents of injuries to animals and children when the tiller is run without the guard. Various functional members of the organization have to be prepared for a meeting to make recommendations for dealing with the negative publicity and possible legal liability associated with damages related to product use. You should be looking not only at the right thing to do, but also how to implement the decision.

You have been assigned as the Director of Manufacturing.

Create a high-level summary with short and long-term solutions and ensure that the presentation has supporting rationale for the recommended short and long-term solutions.

Answer 1

Short term solution - As a direct of manufacturing i would like to analyze the situation and problems which caused for the injuries of the animals and children and try to reimburse them the medical fees from the company side so that the negativity raised can be mitigated to an extent. And also i will think about the situation that is currently happening to the company on the sinking of the reputation of the company and try to avoid it or mitigate(reduce) it in the short term plan.

Long term - And in the long run i would like to implement the solutions gathered by analyzing the problems such as implementing the guards for all the tillers for reducing the injuries for animals and children and also. I would like to meet all the persons who have suffered with such a loss and understand the issues and make them attain some knowledge for the use of the garden tiller. And also i will make sure that the defects should be mitigated in the process of production of such tillers and thoroughly check them before making it to the distribution channel.

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