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What are a couple of examples of information technologies used by Federal Express?

What are a couple of examples of information technologies used by Federal Express?

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Answer #1

Some of the examples are such as –

  • Fed-Ex focuses on customer service by having comprehensive web portal (www.FedEx.com) to support customers and this helps in cost reduction.
  • Another application (‘Ship Manager’) is installed by Fed-Ex on their customer’s end so that the users can find out the shipping costs, printing of shipping labels, packages can be weighed, linking of invoicing, etc. This helps Fed-Ex to improve their customer service.
  • Fed-Ex made use of CRM tool (‘Clarify’) and this makes customer service representatives work effortless and effective to respond customer with no lag.
  • Fed-Ex 'QuickShip' allows to access the shipping related information through emails.
  • Fed-Ex Mobile for iphones offers updates on iPhone.
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