Why doesn't every company already differentiate its customers by needs? (customer relations)
Homework Answers
Every company doesn’t already differentiate its customers by needs even though they claim to have a customer-centric approach to business. This is mainly due to the fact that differentiating customers on the basis of their needs is not only a fairly new concept but also a difficult task as well. Needs differentiation of customers involve making use of feedback from an identifiable customer. This feedback is not always easily available and when available not always accurate and precise.
Due to this difficulty companies often end up grouping customers on the basis of very-similar and individually expressed needs. Thus customers are differentiated and grouped more on the basis of traditional approaches and not on the basis of feedback from a particular customer that determines which needs group that customer belongs to.
Thus companies often end up differentiating customers on the basis of their value and not on their needs.
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Why doesn't every company already differentiate its customers by
needs? (customer relations)
After the customer has been identified using customer segmentation, companies must next understand their customers’ needs....
After the customer has been identified using customer segmentation, companies must next understand their customers’ needs. David Gavin suggested seven dimensions of a product and service in chapter three. Choose one of the seven dimensions and describe how this allows a company to better understand its customers’ needs. Also give an example for one of the dimensions for either a manufactured or service product
Suggestions for start up company: Target, K-mart, BJs, Costco, Walmart for customer relations 1. How they...
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Suggestions for a startup company: Kmart How they should use customer relations management? What they should...
Suggestions for a startup company: Kmart How they should use customer relations management? What they should avoid doing in relation to customer relations management
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to customers refers to actions taken to meet the demands and needs of customers. True False have customers, but not-for-profit organizations do not have customers. True False Management experts recommend that an organization define its business in terms of the products it is producing, and not in terms of the customer needs that it is attempting to satisfy True False Customers prefer products htreasfar as possible, customized to their unique needs. True False Attributes of an organization's outputs -their quality,...
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how
should the company rexamine
customer relations
IS ITS UPPIDUM AIP 4.12 Pricing and Activity-Based Costing LO 1, 2,9 The Mittelberg Paper Company purchases large rolls of paper from paper manufacturers company then cuts and packages the paper to meet the demand of small printing compa The company uses ABC to determine the cost of the product and then charges the prin companies an additional 20 percent for profit. The price calculation for a recent order looked like the following:...
1. During June 2019 Needs Business Company (NBC) runs a special offer whereby every customer who...
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1. During June 2019 Needs Business Company (NBC) runs a special offer whereby every customer who...
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A customer relations expert for a retail tire company is interested in determining if there is...
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just another way of saying good target marketing and understanding customer needs? Why or why not?
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how
should the company rexamine
customer relations
IS ITS UPPIDUM AIP 4.12 Pricing and Activity-Based Costing LO 1, 2,9 The Mittelberg Paper Company purchases large rolls of paper from paper manufacturers company then cuts and packages the paper to meet the demand of small printing compa The company uses ABC to determine the cost of the product and then charges the prin companies an additional 20 percent for profit. The price calculation for a recent order looked like the following:...
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