Question

to customers refers to actions taken to meet the demands and needs of customers. True False have customers, but not-for-profit organizations do not have customers. True False Management experts recommend that an organization define its business in terms of the products it is producing, and not in terms of the customer needs that it is attempting to satisfy True False Customers prefer products htreasfar as possible, customized to their unique needs. True False Attributes of an organization's outputs -their quality, cost, and features-are determined by the organization's production system. True False Customer relationship management (CRM) is a technique that uses IT to develop an ongoing with customers to maximize the value an organization can deliver to them over time. elationship True False

Answer 1

49)True.This statement is true as when customers getvsatisfied then only our organisation can grow.so responsiveness to customer is taking care of their needs and demands.

50)False.This statement is false because as per forbes also non profit organisation has cusyomers too.

They are also working for our nation to improve overall condition.

51)False.Management expert focus on customers too,as when customer will be satisfied then only organisation can achieve its goal.

52)True.Customer needs that product only which fulfills his needs.

53)True.organisation attributes like output can be only determined how the organisation is producing.whether its production system is good or not.

54)True.CRM is all about maintaining good relationship with customer and fulfill all their needs.