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You are the newest member of the IT development team contracted to implement an enterprise resource...

You are the newest member of the IT development team contracted to implement an enterprise resource planning system for a small retail chain. You are surprised after the project’s initial kick-off meeting that no one was there to represent the client. Following the meeting, you encounter the project manager in the hallway. What do you say?

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I will tell him the importance of having the client representative and how it helps to access the needs and requirements of the customer and deliver a product that matches the needs and requirements. I will also tell him about the problems and increase in risk that can occur if the client representative is not present such as final product may not meet the customer exception.

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