Question

ISOM319 Operations Management

Instructions:  For each topic (with bullet point) please use one or two sentences to describe or define the topic , can be as simple as a definition.

You may use the book to help you with concepts you may not remember.   

Process Analysis

·       Process Flow Diagram

·       Little’s Law: Flow Unit, Flow Rate, Flow Time

·       Inventory Turns, Direct Labor Cost, Productivity, Yield

Capacity Management and Analysis

·       Capacity Management

·       Capacity Analysis: Theoretical vs Actual Capacities, Utilization, Process Capacity, Process Flow Rate, Bottleneck Identification, Load Balance, Idle Time

·       Capacity Improvement: Work Redesign, Load Rebalance, Work Cell

·       Interface of Marketing and Operations

Queue Management and Analysis

·       Concepts, Motivations and Challenges in Queue Management

·       Role of variability in operations management

·       Queue Analysis: Time in Queue, Time in System, Queue Length (WIP) Gannt Chart

·       Waiting Line Improvement: Queue Configuration, Arrival Pattern, Queue Priority

·       Application of Queue Analysis: Finance and Accounting

Quality Management

·       Concepts, Motivations and Challenges in Quality Management

·       Tools & Techniques: Run Chart, Check List, Pareto Chart,

·       Statistical Process Control: Construction and Interpretation of Control Charts, Process Stability

·       Process Design for Quality

Lean Systems

·       Concepts and Motivation of Process Improvement

·       Concepts of Lean Consumption

·       Types of Waste and Waste Identification

Operations Strategy, Process Design, and Process Selection

·       Concepts of Operations Strategy and Process Design

·       Four Dimensions of Operational Competitiveness: Cost, Quality, Speed, Flexibility

Project Management

·       Concepts, Motivation and Challenges in Project Management

·       Project Planning and Analysis: Work Breakdown Structure, Construction of Activity Network Diagram, Critical Path Method, Resource Leveling/Scheduling

·       Managing Communication, HR, Monitoring and Control Process

·       Forward and Backward Pass

Inventory Management

·       Concepts, Motivation and Challenges in Inventory Management

·       ABC, EOQ, Newsvendor Models; Assumption and Applications

Supply Chain Management

·       Concepts, Motivation and Challenges in Supply Chain Management

·       Responsive vs Efficient Supply Chain

·       Information Systems in Supply Chain Management

·       Bullwhip Effect, Outsourcing, Supplier Relationship

What is the most important function in Operations management? Relationships- Why is this statement true?

Answer 1