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Custom Equipment It was July 2, and Mat Roberts had just been given his robots/weldguns, affiliate-produced parts/fabricated com- first assignment, te Wire Management Program ponents, and steel/other metals. Matt was hired recently (WMP), by the purchasing manager of Atlanta-based to replace two retiring purchasing agents. Custom Equipment Inc. The purpose of the WMP was t reduce the supplier base for the companys wire and cable requirements. As a newly hired purchasing agent, Matt MATT ROBERTS wondered how to proceed Matt held an undergraduate business degree from a well- known business school. Upon graduation, Matt had worked for a year as an inventory analyst multinational manufacturing organization. He had CUSTOM EQUIPMENT Custom Equipment Inc. (CE) was a relatively new applied to CE after visiting its display booth at a local division of Custom Equipment Global, a multinational manufacturing trade show. Matt was eager to make an electrical engineering and technology company CE early contribution at CE and he believed that the WMP enerated sales of S66 million in the past year, and had presented an excellent opportunity forecast growth of 25 percent for each of the upcoming four years. CEs products were divided into assembly line WIRE MANAGEMENT equipment and press automation equipment. Assembly PROGRAM (WMP) line products included units such as framers, in which a vehicle frame was fed onto a line and welded in specified Matts manager had recently initiated the WM areas. Press automation products were units built to move believing that CE could improve value for all of its wire vehicle frames, doors, and hoods between machines and cable requirements from volume leverage already installed within the customers assembly prss ationali The machines were built in Atlanta, tested, approved, currently spent processing multiple supplier invoices. A disassembled into sections, shipped to the customers stronger relationship cou facility, and then re-assembled. the supplier base would also save time be fostered with the chosen supplier, which could help increase the priority of CE All machines at Custom Equipment were hand-built. orders and open further opportunities for cost savings Most units were unique due to the requirements of the Also, transportation costs could be reduced because all manufacturer and the intended purpose of the machines. tems would be arriving from a single source. Finall Each machine was comprised of steel, mechanical, sourcing from a single supplier would allow the electrical, and hydraulic parts. Wires and cables were purchasing agent to focus on issues involving higher purchased in lengths and installed throughout the unit. With automotive design changes occurring annually, CE dollar values Matts manager had given him the impression that the evious builds or WMP should be implemented before the end of October bidding on new lines. CE prided itself on customer satisfaction. In the automotive industry, a key factor was on-time delivery of equipment required to begin production. MANUFACTURING COMPONENTS Last year CEs total component purchases totaled $32 million. CE had a total supplier base of 3,000 companies, of which less than 5 percent were regular suppliers. The first reason for having such a large number of suppliers CES PURCHASING DEPARTMENT The purchasing department at CE was composed of six was that newly hired purchasing agents usually had purchasing agents and one manager. Responsibiles prviously established relationships with certain suppliers. were divided into commodity groups. These groups The second reason was that some suppliers specialized in consisted of electrical, mechanical, hydraulic/pneumatic, certain products.

When CE was awarded a job, it needed to be completed cell. Missing components could significantly thoroughly designed and tested within the engineering delay the production of later cells rtments computer-aided design (CAD) system. Part his process consisted of determining every component WIRES AND CABLES that would be required to complete the job. Required components, which were divided into hydraulic, mechan Wires and cables were considered commodity products ical, and electrical categories, were entered into a bill of ithin te electrical industry. Wires were fabricated materials (ingredient list). The bill of materials created a from copper rods rolled into a desired thickness and demand for specific parts within Custom Equipments then covered with a protective coating. Cables were computer system. Purchasing agents identified requisitions made by combining two or more copper wres, separated related to their commodity group and satisfied them by by insulation, and using an outer covering or jacket. creating purchase orders. There was usually some variation Wire differed from cable primarily in the number of between actual requirements and initial expectations, cductors, jacketing, nsulation, and resistance to When components were over-ordered, they needed to be external factors. returned to the supplier or held in inventory until a neeed arose. Returning products was usually time-consuming and specified by the end-user. In these instances, CE engineers obviously did not add any value. Keeping over-ordered were forced to use the specified product, which might material tied up company funds. When needed items were only be available through nonstandard vendors. Specified under-ordered or forgotten, they would need to be ordered products occurred more often with motor cables than with immediately. Recently, many items were labeled as rush, wires causing pressure on the purchasing agents to help resolve the problem through expediting. Occasionally, situations arose in which a product was Although current supply processes were generally accepted, Matt felt that the WMP gave him an ideal Each assembly line and press automation product was opportunity to analyze what changes would be possible. divided into cells. Cells consisted of numerous com He knew, however, that buy-in from key users would be ponents. Ninety-eight percent of component orders were required before implementing any significant changes. job-specific. Some jobs were comprised of more than 10 separate cells, which entailed many engineers entering ELECTRICAL COMPONENT SUPPLIERS materials required for their designated cell. Certain parts were common across cells, but the entry time varied. A Custom Equipments wire and cable requirements for any significant problem was that there could be numerous one job were typically purchased from three to six orders each day for 10 feet of the same wire, creating different electrical suppliers, The suppliers product lines unnecessary ordering and processing costs, since each contained significant overlap, which led to the desire o line on the purchase order had to be entered, received, and reducing the base to a single source. The amount of wire processed individually. This was often the cause of and cable purchased last year was approximately administrative problems and headaches, because $700,000. Wire and cable purchases were predicted to purchase order for electrical items could contain more increase at the same rate as corporate sales. than 100 items. Matt asked some shop floor employees about CEs When a project-related item was received, it was kept current six suppliers. The employees volunteered both in an unlocked receiving area until it was needed for the positive and negative comments regarding the various job. Custom Equipments carrying costs amounted to 15 suppliers. Matt considered these comments as unofficial percent per annum. There were some incidences of past-performance reviews. However, he got the impression workers borrowing items required for their jobs, which that some employces seemed to prefer certain suppliers had not been ordered or which had not yet arrived. This because of friendships outside of work or because of similar created shrinkage problems, with no direct accountability, nationalities. He was hesitant to consider all comments Also, in a pinch, the receiving area might issue parts from given due to these potential biases. He was also skeptical another job to one with a more urgent requirement; about some of the comments of the purchasing agents for however, approval had to be obtained from the project similar reasons manager The bottom line was that material availability was important because each job cell built on the previously Matt discovered that the receiving manager had been keeping some records of suppliers delivery performance for the last 30 months because of CEs ISO 9001

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Required Question:

1. Should Matt try to suggest a better method for reducing purchasing costs? (200 words)

3. How can Matt find out more information about the suppliers in a short period of time? (200 words)

3. what are his internal or external resources that he should consider?

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Answer #1

1. Yes, Matt can suggest a better method for reducing purchasing costs as the main issue is materials management. The company has no systematic process to forecast the demand or consolidate the orders. There are excess or short orders and multiple orders of same item. This can be managed to minimise costs apart from Matt's WMP method for reducing purchasing costs. There is requirement of inventory management and preventing shrinkage of the received items which are not managed properly and result in missing items.

2. Matt can find information about the suppliers in a short period of time by checking the order and purchase records from the accounts and purchase teams. The sales team can also brief him upon the main suppliers and the products supplied by them. He can check with the Shop floor employees also for their feedback. The managers also keeps records of supplier's delivery performance which Matt can access to get information in short period of time. If their is proper data management program used by the company, it can be an effective source of finding the relevant information in a short period of time regarding suppliers, sales revenues, volumes and types of products etc.

3. Internal or external resources that he can consider are company records and supplier contacts. He can collect feedback from market resources and trade agencies. There are information available on the trade volumes about each supplier, their main business partners, product offerings and history of their business, He can check the market trends and competition. He can share a questionairre format with suppliers of interest for clarifications. The data can be collected and organized on their past records and performance, business deals offered by them, lead time, support and suitability for the WMP.

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