Question

How do the five dimensions of service quality differ from those of product quality

Answer 1

The 5 dimensions of the service quality include the elements as five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. On the other hand, there are 8 different dimensions when it comes to product quality and these are given as dimensions: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality

When we talk about the prodct quality, it mainly indicates that there should not be any defect in the products and all the specifications must be similar to the stated specifications. The product must also fulfill the demand and expectations of the customers.

But when we deal with the service quality, it is quite complex due to variability in the facilitation of service. Thus the service quality has the important element as reliability which indicates that the services will be consistent and if there is any variation, it must be kept to the minimum level.