Question

How has Porcini’s maintained high product service and quality, and how does it plan to do so for its new Pronto concept?

this is from Harvard Business Review Great Italian cuisine without wait

Answer 1

Solution:

Porcini's maintained high product service and quality by making sure of delivering high value to their customers by providing them a fine dining and food experience and thus increasing the brand image of the restaurant by doing it perfectly by delighting the customers. Providing the customers the finest delicacy is the first part but by giving them the perfect experience is the secret ingredient in making sure that the customers will return to the restaurant for repeated business. With its new concept 'Pronto' which means no delay or without a wait is a concept which will further delight the consumers by getting their consumers their food without any further waiting time making it an exciting concept for the consumers to enjoy leading to a new experience for them thus strengthing the hold over customers.