Question

QUESTION 16

1. The Charity Organization Society developed casework because in the late 1800s there was a need to:

	a.	Reduce social services provided by government funding
	b.	Formally organize services given to people in need
	c.	Provide services on a strictly temporary basis
	d.	Require those who received charity services to actively seek work

QUESTION 17

1. Case management as an approach was originally created to:

	a.	Minimize efficiency of funds and services
	b.	Reduce efficacy (effectiveness) of funds and services
	c.	Track progress of clients
	d.	Ensure humane treatment of persons in institutions

QUESTION 18

1. An effective case manager would utilize Mary's assessment to create a plan for intervention. This plan would:

	a.	Be individualized and developed with Mary
	b.	Provide numerous services chosen solely by the case manager
	c.	Be individualized and developed by the case manager, as Mary lacks objectivity
	d.	Look to concentrate only on Mary's responsibility to solve her own problems, excluding family members and friends from her plan

QUESTION 19

1. When we help Mary create goals, objectives and tasks to address her most immediate and pressing needs, we are engaging in the case management task of:

	a.	Assessment
	b.	Planning
	c.	Linking
	d.	Monitoring

QUESTION 20

1. Mary is attending therapy each week. When we talk with Mary and her therapist to ensure she is making progress, we are engaging in the case management task of:

	a.	Assessment
	b.	Planning
	c.	Linking
	d.	Monitorin

QUESTION 21

1. When we helped Mary get the information she needed to choose a resource for therapy and set up the first appointment, we were engaging in the case management task of:

	a.	Assessment
	b.	Planning
	c.	Linking
	d.	Monitoring

QUESTION 22

1. Once Mary starts making progress in therapy she ends her relationship with her boyfriend and reports great improvement. At this point, the case manager monitors her progress but it is clear Mary does not need the intensive case management she once did. The level of case management best described by this approach is:

	a.	Administrative
	b.	Resource coordination
	c.	Intensive
	d.	Targeted or blende

QUESTION 23

1. Several weeks later, Mary’s boyfriend moves back in and many of her problems not only resurface but worsen. You staff this with your supervisor and a co-worker who is a crisis intervention specialist is temporarily assigned to help manage Mary’s case and assist you and Mary with her immediate and pressing needs. The level of case management best described by this approach is:

	a.	Administrative
	b.	Resource coordination
	c.	Intensive
	d.	Targeted or blended

QUESTION 24

1. Mary’s managed care organization (MCO) is pressing your agency to discontinue services, despite your recommendations she would benefit from continued intervention. Your best first step as Mary’s case manager would be to:

	a.	Threaten to resign, as you cannot stand by and allow this travesty to occur
	b.	Advocate for Mary by clearly explaining your recommendation to the MCO
	c.	Help Mary circumvent the MCO's policies, even if she needs to falsify information to do so
	d.	Write a letter to the governor and your state representative on Mary's behalf

QUESTION 25

1. Which of the following is NOT true about the need for service coordination among multiple agencies engaged in helping Mary?

	a.	Mary may be involved in more than one system (such as child welfare and mental health)
	b.	Coordination among agencies will enhance Mary's ability to complete her goals
	c.	All of the agencies and systems interacting with Mary will almost always have the same plan for her
	d.	Bringing representatives of the various agencies together to form a team is often advisable

2 points   

QUESTION 26

1. In our work with Mary, we would want to employ an approach where we consider Mary as an individual but also look at her environment; including family, community and even how the larger society may have a positive or negative effect on her functioning. This is known as a(n) _____________ approach.

	a.	developmental
	b.	macro
	c.	ecological
	d.	social context

QUESTION 27

1. Mary presents as a generally reserved person, but appears to genuinely like engaging with others. Her social history includes a difficult childhood, wherein she was witness to her father being physically abusive to her mother. Testing indicates her to be of above average intelligence. These would all be examples of Mary’s __________ characteristics.

	a.	psychological
	b.	genetic
	c.	biological
	d.	interpersonal

  

QUESTION 28

1. Mary’s assessment indicates she has always been prone to anxiety, but until recently she reported generally being positive aMary’s assessment indicates she has always been prone to anxiety, but until recently she reported generally being positive and happy on a day to day basis. This part of her assessment clearly concentrates on the ______ level.

	a.	micro
	b.	meso
	c.	macro
	d.	velcro

QUESTION 29

1. When Mary’s insurance denies her further treatment, the case manager assists Mary with navigating a formal appeals and complaint process through the corporate office of her HMO. We would consider this an intervention on the ______ level.

	a.	micro
	b.	meso
	c.	macro
	d.	velcro

Answer 1

16. The correct answer is Option B. The Charity Organization Society developed casework because in the late 1800s there was a need to formally organize services given to people in need.
17. The correct answer is Option C. Case management as an approach was originally created to track progress of clients.
18. The correct answer is Option A. This plan would be individualized and developed with Mary.
19. The correct answer is Option B. We are engaging in the case management task of linking.

Please post the other questions separately as we are supposed to answer just one question or four sub parts of the same question.