1. The International Association of Outsourcing Professionals (IAOP) ranks the world's best global outsourcing service providers....
1. The International Association of Outsourcing Professionals (IAOP) ranks the world's best global outsourcing service providers.
a. What are the criteria used to rank these companies.
b. Identify the top 10 companies in the list for the most recent year.
Homework Answers
The International Association of Outsourcing Professionals (IAOP) was formed in the year 2005 is known for it's ranking lists of world's best outsourcing companies. Every year IAOP announce a list of 100 best outsourcing companies worldwide.
a) There are some criteria which are used to rank the companies. The five criterias are :-
- Size and growth - The size of the companies which determine the outsourcing capability.
- Customer references - Reference from the customers are given based on their satisfaction towards the service.
- Awards and certifications - Awards also determines whether the company is doing well or not.
- Programs of innovation - It can determine if the company is trying to grow it's business in different ways so to differentiate ownself.
- Corporate social responsibility - Social responsibility towards a company also determines whether a company aims towards sustainable growth of the society.
b) Top 10 companies which came in the list of IAOP 2018 global outsourcing are -
1) Accenture - The company has fulfilled all the five criterias and thus remain in the top most position.
2) Aegis Limited - The company has achieved all the criteria level except customer references.
3) CGI - The company has not achieved the corporate social responsibility and fulfilled remaining characteristics.
4) Alorica - Like Accenture, this company too has received five stars because it fulfilled all the criteria.
5) Cushman & Wakefield - This company too has has received five stars as it fulfilled all the characteristics of IAOP.
6) HCL Technologies Limited - The outsourcing company has fulfilled all the characteristics to be one in the top list.
7) ITC infotech - The company has got four stars based on it's ability as it didn't met the level of size and growth.
8) NTT DATA Service - Got five stars as it showed all the characteristics of IAOP.
9) VirtusaPolaris - Got five stars from IAOP because of its capability to fulfill all the criteria.
10) Newmark Knight Frank - Fulfilled all the given criteria of IAOP and thus got five stars.
The above mentioned are some of the top companies for outsourcing.
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