Question

Could you please give a description of quailty control tools that a health services organization or one with which you are familiar uses for process analysis. Be specific and provide examples. Then, create your own example of this tool, and attach it to your discussion. Do not use real data. Describe the strengths and weaknesses of the tool for process analysis in health care administration, and explain why.

Answer 1

Following are the quailty control tools used generally by the healthcare service providers and service organization's for process analysis.

1. Ishikawa diagram or fishbone diagram: this tool is also known as causes and effects diagram however when plotted the diagram it looks like fish bone that's why this tool was named as fishbone model.

2. Pareto analysis tool.

3. Histogram tool.

4. Control charting tool.

5. Scatter diagram tool

6. Flow charting i.e. graphs and check sheets

7. Statistical sampling or run charts.

This is the example of fishbone diagram tool where arrow indicates the cause of problems associated at hospital management starting from primary causes to secondary causes. Leading to the problems in hospital management.

Strengths and weekness :

1.these diagrams are used for root cause analysis for potential identification of problems.

2. It also represents the each and every parameter causing problems.

3.this tool we can also use for risk analysis purpose apart from quality control tool.