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Should customer experience be built into the product design? Why or why not?

Should customer experience be built into the product design? Why or why not?

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Answer #1

Yes, customer experience should be built into the product design. It is because it will allow the company to put the customer first. And when the customer is put first, there are greater chances of the success of the products and the company. When customer experience is built into product design, it increases the satisfaction level of the customers. They feel happy and delighted with their buying experience. It also allows the company to retain the customers for a longer period of time as customers feel loyal to the company. Additionally, it helps in brand building and business expansion.

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