Question

What are keys to successful e-Commerce?

Answer 1

They keys for successful e-commerce are:

· Use of technology = The e-commerce companies need to be early adopters of technology to drive superior customer experience

· Strong customer support team = As the e-commerce players directly deal with customers, the support team must be strong and skillful to sort out all queries timely

· Use data analytics = Apart from new technology, the use of analytics is important to understand consumer demand pattern and take actions well in advance to drive growth

· Strong presence in social media = Any e-commerce site must have presence in social media for higher foot falls and reach to people

· Focus on SEO (Search Engine Optimization) to drive quality and quantity of traffic to the web pages

· Give superior customer experience by having simple and friendly user interface