Question

QUESTION 13 Cardinal rules of any quality service provider are whether or not the service provider is responsible for the failure or not, whenever a failure occurs, it is crucial that the service provider at promptly and decisively to resolve the problem to the customer's satraction the customer is always right. to say or do anything to make the sale regardless of truthfulness. all of the above Oony band QUESTION 14 Which of the following is a quity award 150 000 OMONGA PERT of the above and only QUESTION 15 Ain Service can rest from Offerences between what customers want and what we providers in customers wat Oferences between what service providers thinkstomers want and the vice they designed and delivered offerences between the service that was designed and the actual service delivered ferences between promised service and the service actually delivered of the above

Answer 1

13. Whether or not the service provider is responsible for the failure or not, whenever a failure occurs, it is crucial that the service provider acts promptly and decisively to resolve the problem to the customer's satisfaction.

[this is because customer satisfaction is always the biggest concern for any brand or firm operating in a market]

14. MBNQA [this is called Malcolm Balbridge National Quality Award. This is an award for excellence and it is the highest presidential honor]

15. All of the above [this is because all the options are all valid options that creates a gap in service quality]

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