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I just need answer for 2.C Thanks You are a manger who employs a participative control...

I just need answer for 2.C

Thanks

You are a manger who employs a participative control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence di you think employees will find more compelling: quantitative measurements or anecdotes from interaction with customer? explain your answer.

  1. b) How can you use each type to show improvement over the coming time periods.
  2. c) Where do you think you can find the data to use in these two types of measurement?
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Answer #1

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Asset measurements can be classified according to the following criteria: type, unit size, and uncertainty. They allow for comparative comparisons between gauges.

The level of measurement is the taxonomy of the methodological characteristics of the comparison. For example, two wealth states can be compared by proportions of differences or subsequent preferences. The type is usually not clear, but it is clear in the definition of a measurement procedure.
Quantitative is the numerical value of a character obtained normally with a properly selected measuring instrument.
This unit determines the mathematical weight factor to the quantity obtained in proportion to the property of the artifact used as a standard or natural physical quantity.
Uncertainty is a random and systematic error of the measurement procedure. It indicates the level of confidence in the measurement. Errors are evaluated by repeated methods of measurement and the accuracy and precision of the measuring instrument are taken into account.

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