Question

1. Please help!! All questions are related that is why I put them together! looking for personal point not copy and paste form other questions

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   1. You are a manger who employs a participative control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence di you think employees will find more compelling: quantitative measurements or anecdotes from interaction with customer? explain your answer.
   2. How can you use each type to show improvement over the coming time periods.
   3. Where do you think you can find the data to use in these two types of measurement?

Answer 1

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Answer1:

I feel quantitative measurements will be more compelling than anecdotes. The anecdotes are qualitative data that are subjective in nature. The employees may not feel that confident in that data and willing to react. The quantitative data sets are always more realistic and help to give true picture without any bias. It acts as a proof for action to be kept for record in the future.