Question

6. All salespeople suffer losses, either through the loss of a sale or an entire account to a competitor. What can a salesperson do to win back a customer?

Answer 1

Ans.

- Only one out of every odd customer is a perfect customer. On the off chance that the customer you lost was hard to work with, at that point they may not be a decent customer to have. The best thing you can do by then, is to ensure that they are leaving glad and that they will keep on alluding you.

- On the off chance that they are a customer that you need back, discover precisely why they left. On the off chance that they state value, at that point you know there is detach between what you offer and the worth they see. Regardless of what the explanation, ask at any rate two additionally testing inquiries to discover precisely what you could do to improve the offer. You may not get them back, yet you will have data that you can use to spare a customer who might be considering leaving.

- Your lost customer exploration may reveal some data that you can use to make another and increasingly gainful proposal for your customers. Record your current offer and the cost paid for that offer, at that point gather other offer and value mixes. You can review your customers utilizing a compromise examination procedure called conjoint investigation.

- Do an examination on all the deals that you won and what it was about those customers that got them to pick you over some other option. At that point delve into your lost customer rundown and investigate why those customers left. At long last, remember to coordinate those rundowns against the serious qualities of your association. Don't simply take customers for having more customers. Concentrate on conveying on your image guarantee and supporting your customer experience. Just make changes that will assist those two components and have a constructive outcome on your primary concern.