Homework Answers
The correct answer is option 4, giving employees continuous, real-time coaching, feedback and solutions. This would make the appraisal process more dynamic and allow open communication.
Option 1 is wrong as it would not provide the complete picture of the employee's performance. Option 2 is wrong as it would not be appropriate to compare the work done by one person to the work done by another. The appraisal is to see their work. Option 3 would not be the best way to conduct a performance appraisal and neither would option 4 as appraisal's are to be employee specific. Hence, option 4 is the right answer.
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multiple choice
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Discussion questions
1. What is the link between internal marketing and service
quality in the airline industry?
2. What internal marketing programmes could British Airways
put into place to avoid further internal unrest? What potential is
there to extend auch programmes to external partners?
3. What challenges may BA face in implementing an internal
marketing programme to deliver value to its customers?
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what should be the focus of this evaluation?
multiple choice
the cost of the new programs
evaluating staffing procedures
employee surveys
Whether revised practices can be implemented
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Evaluating HRM Effectiveness Creating and implementing a high-performance work system strategy can help contribute a company's overall success. However, human resource management (HRM) practices must support the high-performance work system. Evaluations of the effectiveness of HRM practices provide evidence that the function is meeting its objectives and delivering...
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Case study 10 Establishing a capability for continuous quality improvement in the NHS BACKGROUND AND HISTORY In March 2009 County Durham and Darlington Community Health Services (CDDCHS) formu- lated a strategy to improve patient outcomes, safety and service efficiency by developing and implementing a large-scale quality improvement programme across the organization. CDDCHS was the primary care provider for a large, semi-rural area around Durham and Darlington, serving a diverse community of around 600,000 people across the region. The CD&DPCT employed...
Discussion questions
1. What is the link between internal marketing and service
quality in the airline industry?
2. What internal marketing programmes could British Airways
put into place to avoid further internal unrest? What potential is
there to extend auch programmes to external partners?
3. What challenges may BA face in implementing an internal
marketing programme to deliver value to its customers?
(1981)ǐn the context ofbank marketing ths theme has bon pururd by other, nashri oriented towards the identification of...
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