Question

I need to create a powerpoint for my Hotel Operations Management class.

(at least 10 slides, not including the introduction slide& references) of your Hotel Operations Management project-Hyatt Zilara in Cancun, Mexico.
Make sure the presentation is descriptive, visual, and creative:
present the event in such a manner that will inspire the investor or stockholderto associate themselveswith the hotel location.It will be at your grading advantage to include photosand charts. Make sure that you use descriptive words for the entire project. This presentation should include the following elements:
Organizational Chart
Descriptive Structural Model
Operational Strategy
Identify who occupies forecasting role-scheduling, budgeting, purchasing for property
Housekeeping-staffing number needed per guest rooms
Role of housekeeping for guest satisfaction
Food/Beverage-positions needed
Show trends in Food/Beverage for Hyatt Zilaravs. competing companies
Annual Budget-departments affectedoAddress a guest complaint-resolution
Marketing-Promotions (reaching out to customer)
Sites and Tours
Pricing-comparison amenities & competitors
List issues to address with technology
Sell the brand!

Answer 1

Answer:

HYATT HOTELS CORPORATION TYPE PUBLIC INDUSTRY HOSPITALITY FOUNDED 1957 HEADQUARTERS KEY PEOPLE HYATT CENTER CHICAGO, ILLINOIS,US THOMAS JAY PRITZKER (EXECUTIVE CHAIRMAN) MARK S. HOPLAMAZIAN (PRESIDENT & CEO) PRODUCT HOTELS REVENUES NET INCOME US $ 10.97 BILLION (2012) US $ 188 BILLION (2012) 1,775,008 (2013) NUMBER OF EMPLOYEES

. The original owners were - Hyatt Robert Von Dehn and Jack Dyer Crouch Von Dehn sold his share in the hotel to entrepreneur Jay Pritzker Jay's younger brother Donald Pritzker also took on an important role in the company. 1969- Hyatt opened its first hotel outside the United States, the Hyatt Regency Hong Kong 1980- The Grand Hyatt and Park Hyatt brands were introduced & it also runs resort hotels, starting with the Hyatt Regency Maui 2004- Substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity called Global Hyatt Corporation. 2004-Hyatt Hotels Corporation acquired AmeriSuites The AmeriSuites chain was rebranded and called Hyatt Place

. 2005 - Hyatt acquired limited service company Summerfield Suites from the Blackstone Group 2007- Hyatt launched the Andaz brand. The first Andaz hotel was The Great Eastern Hotel in London, followed by hotels in San Diego, West Hollywood, Shanghai and New York City (Andaz Wall Street & Andaz 5th Avenue) 2009 - It was reported that Hyatt Hotels Corporation filed plans to raise up to $1.15 billion in an initial share sale. In that year Hyatt completed an initial public offering and began trading publicly on the New York Stock Exchange under the symbol H. According to the filing Mark S. Hoplamazian was to serve as CEO and Thomas Pritzker as Executive Chairman.

. 2009- Global Hyatt Corporation changed its name to Hyatt Hotels Corporation. 2011-Hyatt acquired Hotel Sierra, which has 18 properties in 10 states. 2012- Along with Hyatt Summerfield Suites hotels, several of those properties were rebranded as Hyatt house in January 31 December 2014- Hyatt Corporation's worldwide portfolio consisted of 587 properties. 2013- Hyatt introduced their first all-inclusive resort brands, Ziva and Hyatt Zilara. 2015- Hyatt Ziva and Hyatt Zilara offer all inclusive accommodations in Cancun, Puerto Vallarta, Los Cabos and Rose Hall, Montego Bay, Jamaica. October 28, 2015, Hyatt announced that they were in advanced talks to acquire Starwood Hotels in a cash and stock transaction.

K HYATT house" Andaz. HYATT REGENCY Hyatt's flagship hotel brand that are mid to large scaled premium hotels Hotels are upscale lifestyle boutique-style hotels Properties are extended- stay residential hotels and smaller-to-mid-sized modern hotels in urban and suburban locations in the United States HYATT ZILARA HYATT ZIVA HYATT CENTRIC" A new, full service lifestyle brand designed for business and leisure travelers. HYATT PLACE Hotels are mid-sized hotels catering for family and business travelers, in urban, airport and suburban areas Hotels are all- inclusive resorts HYATT GRAND HYATT PARK HYATT Hotels are smaller full- service hotels with 150 to 350 rooms located close to major business centers Hotels are large luxury hotels in major cities and holiday destinations. Residential luxury Hyatt hotels, mid-sized hotels in cities considered premier destinations

MARKET EXPANSION STRATEGY . O Hyatt Hotels tries to expand the presence of all its brands in attractive markets worldwide Concentrating on locations Increasing the number of hotels Conversion of existing hotels Development of new hotels Focusing on Franchising Providing a lower price point than full service hotel alternatives Acquiring other brands or hospitality management to expand its presence

STRONG AND DIFFERENTIATED RATE PROFILE ACROSS BRANDS Average Daily Rate (ADR) $328 $315 $235 $202 $175 $142 $124 ANdAz GRAND HYATT HYATT Н PARK HYATTO HYATT REGENCY HYATT house HYATT H PLACE Year ended December 31, 2015 for comparable locations.

DIVERSE PORTFOLIO WITH STRONG BASE OF OWNED AND MANAGED PROPERTIES 164,925 rooms / 638 properties Total Room Portfolio Mix Rooms by Region (1) Other Americas 9,586 6% Franchised 44,178 27% ASPAC 26,276 16% Southwest Asia 9,851 6% Unconsolidated Hospitality Ventures 10,230 6% Managed 87,448 53% United States 105,849 66% EAME 10,175 6% Vacation Ownership & Residential 3,188 2% Owned & Leased 19,881 12% HYATT

UPSCALE SELECT SERVICE Upscale select service hotel category experienced significant growth until 2011 • Hotel chains with various category services were actively growing by increasing their hotel capacity. Eg; courtyard had increased its hotel capacity from 99,669 rooms in 2006 to 1,31,069 rooms in 2011 and was 11th among the top world wide hotel brands with greater number of rooms. • Services are often chosen for their place utility. Closer to the customer means higher probability of purchase. • Most of the Hyatt hotels are located very close to the airports. HYATT

RECENT ACTIVITY Leadership • Announced Patrick J. Grismer as new CFO, effective March 14, 2016 Share Repurchase Repurchased approximately $715M in FY'15 and approximately $39M year-to-date Approximately $340M remaining under the Company's share repurchase authorization