Question

3) Bob's Custom BBQs Bob's Custom BBQs, a mamfacturer of outdoor grills, uses three primary carriers to move grills from its Texas factory to home improvement retailers in the United States and Canada. The owner, Bob Flambeau, wants to evaluate the performance of the three carriers and collected data for the following metrics over a three month period. PERFORMANCE CRITERIA ALEO TRANSPORT NESTWAY FREIGHT CORTANT CARRIERS %% 97% % Onaine delivery Loads Snape dans Customer station at 0 10 42 39 90% LISTO 215 0% Bob asked his transportation manager to develop a scorecard to help compare the carriers on these five metrics. The manager came up with the following chart:

Answer 1

30 Ontime delivery Customer states. Rating Billing Accuracy load Rejects 20 lo TO 30 5 Calculate the performance Scove for each of the three Carriers Certain Performance Weightage Allied Best way Criteria factor Transport Freight Carriers 99.5 98.7.). 98.20) load with damage claim 30 0.9012 1.60% 0.4% 4.60% 4,20% 3,90%. 99.301.99.61. 98.20) 1.301 2.1.1. 0.94 performance Criterial weightage Allied Bestway Certai actor transport freil Carries on time Delivery 5 + load with dam. Claim 30 Customer Stas. Ratung 5 Bitting accuracy 4 4 Overall Score 460 360 400 & Calculation innent (Highest) (lowest) 2) As above data most perffered - Allied transport ic. Highest score. least preferred - Best way freight ie. lowest score (ig 3) 4 5 4 5 load rejects. lo 10 5

2 So. Bestway On time Delivery range A 2 load with dama claim 0.91. Bob is to Elimanate the freight have lowest Score. 99.54 98.7"). 98.2017 (798.5/) (798.5/) (96.01-98,5) performance Evaluation 5 28.1.607 0.40 Vange (0,5-1) (1.01-2-4) (0.58|] performan. Evaluati - customer stalis Rating: 4.60 4:20). 4.201. 3.90%. (745)) (4.01-4.5) (3-41) perform. Evaluation. → Billing accuracy 99.30% 99.60% 98.20/ range (2991) 699:/) (99%) (97.01 perform. Evaluation load Rejects 2. 10%. 0.90% range. (1-24) (2.01-3)) (<1%) Perforr. Evaluation 5 4 2 5 5 99.1 4 1.301 4 a 5 (ad 3)

least performans load rejects 4 4 60 3) Bawing on above performance Scove. for Each of the these Corries, takes ance score and improve it Allied transport. &- least load with performance (P.S) > load with damage claim Arears to be improved - load rejects and load with damage claim. Bestway freight: - (PS) load with damage claim a rejects . Areas to be improved - load with damage claim and load rejects of Contain Carriers :- Customer satylaction haling 19 :: Area to be improved - Customen Salinfachen rating is least performance Scover load