Answer is as follows:
a.
a1. Outstanding = (252/1800)*100 = 14%
a2. Above Average = (288/1800)*100 = 16%
a3. Average = (648/1800)*100 = 36%
a4. Below Average = (252/1800)*100 = 14%
a5. Poor = (360/1800)*100 = 20%
b.
b1. Outstanding = 10%*1800 = 180 employees
b2. Above Average = 15%*1800 = 270 employees
b3. Average = 45%*1800 = 810 employees
b4. Below Average = 25%*1800 = 450 employees
b5. Poor = 5%*1800 = 90 employees
if you could include how you got the answer that would be great Performance Appraisal -Forced...
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1. What is the link between internal marketing and service
quality in the airline industry?
2. What internal marketing programmes could British Airways
put into place to avoid further internal unrest? What potential is
there to extend auch programmes to external partners?
3. What challenges may BA face in implementing an internal
marketing programme to deliver value to its customers?
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