Question

Sunset Heights Animal Rescue & Protection Society (ANIPAL) is a non-profit organization dedicated to the rescue and protection of domestic animals. It operates several animal shelters in the Sunset Heights area (including animal adoption services), rescues injured or abused domestic animals, and educates volunteers, pet owners, and potential pet owners on animal guardianship. As with all charitable organizations, it is facing increased competition in raising funds and recruiting volunteers. It is also experiencing greater demands for accountability from its donors. Recently it was unable to respond to its board of directors on the costs of running each of its programs and its allocation of funds received to various programs. Although ANIPAL is expected to operate with a balanced budget, it reported an operating deficit last year. Required Requirement 1. Complete a BSC for ANIPAL. First identify the measures that should be included in the financial perspective. Select all that apply. O A. Operating costs by program OB. Number of new donors C. Average donation (in dollars) D. Creating shareholder value E. Total amount of funding from donations or sponsorship F. Operating profit Identify the measures that should be included in the customer perspective. Select all that apply. A. Adoption rate B. Market share O C. Number of lost animals found D. Revenue earned from adoptions OE. Number of animals rescued OF Number of workshops provided Identify the measures that should be included in the internal-business-process perspective. Select all that apply.

Answer 1

Requirement 1:

B. number of new donors

C.Average donation (in dollars)

E.Total amount of funding from donations or sponsorship.

Reason- FINANCIAL PERSPECTIVE~ It describes the organisation's financial source and all about the financial health of the entity.

C.Number of lost animals found.

E.Number of animals rescued.

F.Number of workshops provided.

Reason- Customer perspective~ Considering organisation's performance through the eyes of its customer, for the better understanding of their needs and satisfaction.Company takes it in their perfoamaper and planning.

B.Effeciency of pet supplies

C.Percentage of cages occupied.

D.Percentage of customers who receive a call after the adoption.

E.Average time to adoption.

F.Number of animals in care.

Reason- Internal business process perceptive ~ Considered in understanding the customer and direct beneficiaries objectives.

A.Average number of certifications for veterinarians.

C.Average time spent with customers.

D.Percentage of volunteers trained.

Reason- Learning and growth perceptive~ It's a perceptive which focus on internal skills and capabilities that support value creating internal processes.

Requirement 2:

B.Limited funding.

C.Accountability to donors.

D.Organisation's inability to address the board of director's request for information.

​​​​​Reason- Corporate governance issues~ Issues that directly impacts the reputation of the entity and can cause reputational damages and loss in donors.

A.Regularly report results of funding and expenses.

C.Implement and information system that records donations and tracks donations earmarked for specific purposes.

D.Improve the accounting system to track direct costs of individual programs.

Reason- As their many judgements and ideas which prevails so to resolve all this proper corporate board should be conducted and reach out to all the issues.

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