Read the following case study and answer all the
questions given below the case study.
TRUST an emerging bank in East Asia. The bank having its most of
the operations online now is using the internet for over 10 years
and security is the key structure obstruct whereupon the bank
depends. Data security is esteemed at elevated level making
operational, financial backing and making it a significant asset to
the organization. Mr. RST, Manager-IT clarifies, " Financial
business can’t sustain without security checks. 24x7 checking is
expected to protect the data. On the off chance that we neglect to
consent to the security rules we can confront overwhelming fines
and serious harm to our reputation of the bank". As indicated by
him, the business integrity, confidentiality and accessibility of
data should be protected reliable banking services to its
customers. For this, he and his colleague Mr. XYZ, Senior Manager,
IT predominantly demanded risk analysis, regularly updating the
applications and procedures, get to checks and business
consistency. Most importantly, they likewise included that ABC Bank
is in the last procedure of accomplishing ISO certification that
offers a complete way to deal with the data security and data risk
management. Mr. RST proceeds, "This certification will assure the
customers of our quality of service in security."
Moreover, the senior manager of this trust bank planned to improve
its waiting system in the bank. So, the bank planned to benchmark
the waiting system process with a reputed hospital in that region
which had an efficient waiting system management. Initially, the
senior manager planned to benchmark its waiting system process with
PRX bank in that city, it is waiting system management, payment
processing, financial operations and satisfying customers are as
good as TRUST bank. But the PRX bank is not having ISO
certification. Hence, the senior manager dropped the idea of
benchmarking process with PRX bank. The proposed benchmarking
process displays four phases of benchmarking - planning, data
collection, analysis and adaptation. The three most basic variables
confronting the benchmarking process were seen as: time and
resource accessibility; restricted length; comparability and
compatibility. A portion of the difficulties to effective usage of
benchmarking projects in the banks are: top Management support,
long time period to finish the project, fear of sharing
information, and significant expenses of benchmarking were seen as
the primary difficulties to execution of benchmarking projects in
the banking industry.
QUESTION NO:3
Analyse and identify the suitable ISO standards (at least 2
standards) applicable for TRUST Bank with proper justification,
evaluate the benefits (at least 4) of implementing the ISO
standards in the banking sector in specific to TRUST Bank and how
can you prove TRUST Bank is superior than PRX
Bank?
(Analyse = 2 Marks, Justification = 2 Marks, Benefits = 4 Marks,
Compare =2 Marks)
QUESTION NO:4
Analyze the benchmarking level followed by TRUST Bank, identify the
challenges (3 points) faced for successful implementation of
benchmarking, justify the senior manager’s action for benchmarking
selection, and what way the benchmarking process will it help to
get the edge over the competitors?
(Analyse = 2 Marks, challenges =3 Marks, justification= 3 Marks,
Way to help = 2 Mark
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Read the following case study and answer all the questions given below the case study. TRUST...
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