Question

Question 11 (1 point) Which of these can be part of the Quality Department's responsibilities? Maintaining customer databases Develop ment, maintenance and improvement of sales Employee Onboarding Supplier certification Question 12 (1 point) For a team to be effective, they need Clearly defined purposes and goals A quality martaal Tim Horton's coffee and donuts Team members comprised only of supervisors Question 13 (1 point) Which of these is a reason we would need teams? O Problems are multi-faceted A range of knowledge and skills is needed Decisions are complex All of the above None of the above

Answer 1

Answer 11:
Which of these can be part of the Quality Department’s responsibilities
(d) Supplier Certification

Explanation:
(a) Maintaining Customer Database (falls under the ambit of Sales Department)
(b) Development, maintenance and Improvement of Sales policies (falls under the ambit of Sales Department)
(c) Employee Onboarding (falls under the ambit of Human Resource)
(d) Supplier Certification (falls under the ambit of Quality Department as Supplier Quality Management)

Answer 12
For a team to be effective, they need
(a) Clearly defined purposes and goals
Explanation:
(a) Clearly defined purposes and goals - Purpose of the team members must be clearly defined with quantifiable objectives. Effective team members must clearly know how their work helps the organization.
(b) A quality manual – Unrelated, falls under the ambit of quality management
(c) Tim Horton’s coffee and donuts – Unrelated
(d) Team members comprises only of supervisors - counterproductive

Answer 13
Which of these is a reason we would need teams
(d) All of the above

Explanation:
We need team for many reasons including :
When working in a team, individuals feel enabled to build upon one another’s ideas which create solutions and opportunities which are usually beyond scope of imagination of an individual.
Teams have much higher potential of solving complex and multifaceted problems because of the combined knowledge, experiences and skills of the individual members.