Question

Case Study:-

The Fitzgerald Machine Company is a $25MM per year custom metal fabrication shop. It has a work force of 30 machinists and 15 office personnel. Don Bradish was hired from Peptine Corporation three months ago as Fitzgerald's production scheduler. His background includes an undergraduate industrial engineering degree and three years of purchasing experience with Peptine immediately after college. He is a good fit for Fitzgerald's needs. He was hired by Jane Fitzgerald, Vice President of Operations and daughter of the company president.

Recently the company has been having difficulty meeting delivery schedule deadlines. Don was hired to improve the company's performance in on-time deliveries. So far, he has been learning the systems of the operations and studying possible solutions, but he has not yet determined the best course of action to recommend.

On Friday, June 21, a $300,000 order, which had been in the shop for nearly two months, was scheduled for shipment. On the Wednesday before scheduled delivery, the customer called and asked that delivery be delayed due to a labor dispute and work stoppage at his location. Although he expected the strike to be settled within one week or less, he was concerned that delivery of the order from Fitzgerald during the strike might cause unnecessary misunderstandings in the labor dispute. Don discussed this request with Jane, and they agreed to accommodate the customer's request on the condition that the customer agree to being billed on the originally scheduled delivery date and to pay on the originally contracted payment terms. The customer accepted those terms.

On Friday morning, June 21, the production manager reported to Don that the order would not be completed as scheduled and would probably require at least one more week to finish. Concerned about the impact of this delay on his job status, Don decided to investigate the cause of the delay before informing Jane of the problem. Before he could complete his inquiry, Jane called to inform him that she had just mailed the invoice for the order as agreed. She also suggested that Don negotiate with the customer a storage fee for the order, which would be paid in addition to the billing arrangement.

Don wondered what he should say to Jane next.  

NOTE: Each answer and response should a minimum of 10 sentences in length and provide detail and examples.

Rights approach

1. Who has the right to know about the missed deadline (customer, Jane, production manager)? Be specific and use examples.

2. Whose rights(customer, Jane, production manager) are addressed by each of the options? Be specific and use examples.

Answer 1

ANSWER: ° Right Ethical Approach (out of utilitarian, rights, or justice) seems most appropriate in this case study. Because the situation can happen with anybody. Then Don needs to explain the situation and reason for the issue happen at their factory. They can review the case along with Jane and can explain the situation to customer. Customer may be the right person to say on the revised delivery timing based on his requirements 2) The Fitzgerald Machine Company needs to treat the customer in a right approach. The company needs to have right treatment with the customer and needs to support the customer to the highest extent possible. Customer success is the success of the company Hence the company needs to put their best efforts to support the customer demand and timings. The company should show the flexibility with customer and need to support as per the need of customer. Don and Jane along with production manager needs to develop a plan of action to avoid such type of issuer in near future. They need to work out the process of confiming the delivery date to the customer. Before confirming the date to customer, they need to ensure that they will be able to produce as per the decided timing for the order. The best course of action for Don to fix the delivery schedule problem is to understand the process of production and work out the best possible issues which can impact the production of any particular order. By analyzing the production line and improving the critical operations which can impact on the delivery of the products, they can improve the condition at the company. Thus they can analyze and improve the order confirming process such that they will not miss the delivery for the company and not miss the customer deadlines for the shipment