Question

________ provides operations to perform a better job of identifying and correcting problems and also be able to predict the impact of changes to the environment

Continual Service Improvement activities will need three types of metrics which are a. ____________________ b. _____________ c. __________________

One of the prime objectives for service transition is to ensure SLA are met as agreed by IT and Business. True or False

Entitlements or permissions granted to a user or role is referred as ______________

Answer 1

Answer)

1) Risk Planning and Management

Risk management helps in creating a document that would help identify the risk, impact, and estimation and also it would have risk assessment matrix and this would have an uncertain event or condition.

2) a) Technology Metrics

b) Process Metrics

c) Service or activity metrics

The metric would be used for creating technology, process and activity metrics which can help with services, CSFs and also for service management processes.

3) True

The SLA (Sevice Level Agreement) is defined as a kind of contract among the service provider and the organization which would have details and expectations of the service which is to be provided.

4) Authorization, privilege

Authorization is given as per the user role and responsibility

As per the HOMEWORKLIB POLICY, one question will be answered, whereas we have a tendency to do more for our students. We did four.

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