Question

Which advantage category applies to the following incentive to introduce BPMS in the organization?:

An insurance organization finds out that there is an urgent need to quickly adjust their claims processing to the offerings that its competitors bring to the market. Using a BPMS is considered to address this demand.

	Quality
	Enforcement
	Transparency
	Flexibility

What does separation of duties mean?

	Two processes are not allowed to interact.
	Two tasks are not allowed to be executed by the same participant.
	Two data objects are not allowed to be used in the same process.
	Two participants are not allowed to view the same data.

Verification relative to process mining is concerned with whether or not the execution of a process follows predefined rules or constraints.

	True
	False

Notable challenges to BPMS include technical and organizational.

	True
	False

Answer 1

1) Answer is Quality.
Quality of claims adjustment needs to be increased to give the insurance company a competitive edge.

2) Answer is Two tasks are not allowed to be executed by the same participant.
In separation of duties, tasks are divided among few individuals to reduce burden on one individual.

3) Answer is False.
In Process mining, real processes are discovered and improved, by extracting knowledge from available sources.

4) Answer is True.
Biggest challenge for introducing BPMS are technical (introducing new technology and processes) and organizational (getting buy in form top management and employees)