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Diversity specialists argue that a firm’s employee mix (or base) should match its customer mix. Assume...

Diversity specialists argue that a firm’s employee mix (or base) should match its customer mix. Assume you are the general manager of a nursing home or a retire- ment village. Explain whether your employee base (or mix) should match your client base.

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Yes, the employee mix of nursing home or retirement village should match the client base in terms of representation of culture, community, race, religion and region. Such a mix will increase the cultural competency of the organization. The employees would be better placed to communicate and bond with the patients and hence the patients would co-operate better in terms of following recommended preventive health practices, routine check-ups and medicine schedules etc. This increases in intended outcome of treatment and increases the overall growth of the organization through enhanced customer satisfaction..

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